In Time-out period (seconds), specify the maximum number of seconds a caller waits for an agent to answer the call.ī. To specify a maximum period of time for a caller to wait on hold before an agent answers the call, select the Enable queue time-out check box, and then do the following:Ī. That is, the first group in the list is searched first, followed by the second group in the list, and so on. When the server searches for an available agent for the queue, it uses group order. To change the order in which agents are searched, in the list of agent groups, click a group, and then click the up arrow or down arrow.
To remove a group from the queue, in the list of agent groups, click the group that you want to remove, and then click Remove. In the Select Groups search field, type all or part of the name of the agent group that you want to assign to the queue, click the agent group that you want, and then click OK. To add a group to the queue, click Select. In Groups, specify the groups you want to assign to the queue. In Description, type a description for the queue. In Name, type an identifying name for the queue. In the resulting list of queues, click the queue that you want, click Edit, and then click Show details.
To modify an existing queue, type all or part of the queue name in the search field.
In the resulting list of services, click the service that you want, and then click OK. In Select a Service, type part or all of the name of the ApplicationServer service where you want to add the queue in the search field. On the Queue page, do one of the following: In the left navigation bar, click Response Groups, and then click Queue. Open a browser window, and then enter the Admin URL to open the Skype for Business Server Control Panel. If you are one of the delegated Response Group Managers for a managed workflow, you can create or modify response group queues and assign them to the workflows that you manage.
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